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Blackberry Administration Service Page not found

Posted by Dave B on Aug 22, 2010 in Support

New installation of BES-X on SBS 2003 Server.

Installation all went through OK, however cannot administer the BES-X server as IE admin page blank.

Discovered the The BlackBerry Administration Service – Application Server service keeps failing.

It will start and chew up lots of CPU time & memory but then stop after approx. 1 minute, (BAS-AS.exe will disappear from task manager).

Event Viewer says:

The BlackBerry Administration Service – Application Server service terminated unexpectedly.

BBAS-AS logs mention these which may be of note:

[WARN] Problem starting service jboss:service=RIM_BES_BAS_HA_33879984_SBSSVR
org.jgroups.ChannelException: failed to start protocol stack (03/30 12:39:17:843):{main} [org.jboss.system.ServiceController] [WARN] Problem starting service jboss.cache:service=EJB3EntityTreeCache
org.jgroups.ChannelException: failed to start protocol stack

Resolution:

Although I have found four or five different issues that can cause this, the resolutuion below was hardly documented anywhere on the internet.

I got this working by going into the registry and reserving the following ports: 48858, 48857, 48855, 45588, 49955, 45599

Click Start, click Run, type regedit, and then click OK.

Locate and then click the following subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

Right-click ReservedPorts, and then click Modify.

Paste the following at the bottom

1433-1434
3443-3443
4070-4071
48855-48858
45588-45588
49955-49955
45599-45599

Restart the server

I found this after a complete uninstall and reinstall of Blackberry Enterprise Express 5.0.2.

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